The RoleWhat You Will DoPayment Processing:- Receive and review incoming payments via various methods, including checks, electronic transfers, and credit card payments.Record payment transactions in the accounting system promptly and accurately.- Documentation:- Maintain accurate records of payment transactions and related documentation for audit and reconciliation purposes.-- Assist with audit requests and provide necessary documentation as required.- Reconciliation:- Reconcile daily bank statements with payment records to ensure all transactions are accounted for.-- Investigate and resolve discrepancies between recorded payments and bank deposits.-- Identify and communicate any irregularities or potential issues to the Accounts Receivable Manager.- Communication:- Communicate with customers or internal stakeholders regarding payment discrepancies or issues, providing exceptional customer service and maintaining professional relationships.-- Monitor customer accounts for overdue or outstanding payments and collaborate with the Collections team to resolve payment issues.-- Maintain accurate and up-to-date customer records in the accounting system.- Discrepancy Resolution:- Investigate and resolve payment discrepancies, unapplied payments, and short payments in a timely manner.-- Communicate with customers and internal teams to clarify payment details and resolve disputes or issues.- Reporting: Provide insights and recommendations for process improvements based on analysis of payment data.- Process Improvement:- Cross-functional Collaboration:- Collaborate with Accounts Receivable, Billing, and Collections teams to resolve payment-related issues and optimize cash flow.- Compliance:- Training:- Assist in training and mentoring Cash Application Specialists Level 1 and 2 as needed.-- Must be able to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.- Other duties as assigned.What You Will BringQualifications:To excel in this role, an individual must successfully execute each crucial task. The outlined requirements below are indicative of the requisite knowledge, skills, and abilities. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.- Minimum of 2 years of experience in accounts receivable team. Preferably in a Cash Application role.- High school diploma or equivalent; associate or bachelor's degree in accounting, Finance, or related field is a plus.-- Knowledge of accounting principles, and practices.-- Familiarity with payment processing methods and banking procedures.Required Skills and Abilities:- Proficiency in using accounting software and financial systems.-- Proficient in Microsoft Office Suite, particularly Excel. Experience with ERP systems is preferred.- Strong attention to detail and accuracy.-- Excellent communication and interpersonal skills. Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.- Ability to work independently and as part of a team.-- Problem-solving and analytical skills.-- Ability to plan and prioritize tasks, work well under pressure, and handle multiple tasks simultaneously.- Excellent customer service skills.- Ability to work with all levels of staff and management.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Required to sit for extended periods of time.- Required to wear a telephone headset to interact with clients and/or associates over the phone for 7+ hours a day.- Required to type for extended periods of time.- Required to work with digital displays for 7+ hours a day.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Work from the office or remote.- Ability to work hours as dictated by the project.ACCOUNTABILITY- This position does not have subordinates.- Decisions are escalated to a senior level.- It is impossible to list every requirement or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities, when necessary, to meet business needs._
