SWBC is seeking a talented individual to provide business applications technical support, as a subject matter expert, and entry-level analysis support for business units including defect resolution, root cause analysis, resource delegation, and system table maintenance.As a Business Systems Analyst for SWBC, you will have an opportunity to drive systemic change for business processes by defining needs and then recommending improvements that have both intrinsic and extrinsic value for all our clients. With a keen eye towards continuous improvement, you will be an integral part of our transformation as initiatives may be strategic, tactical, or operational. By authoring changes that transition our company from current to the future state, you will devise solutions that enrich our operational and technical delivery. You will play an incredibly critical role in our overall evolution and join a team that is focused on driving change through stakeholder collaboration. Together, we will celebrate our team successes and learn quickly from our failures. We look forward to welcoming you as the newest member of our awesome team.Processes requests from business units by evaluating the priority of the request, identifying requirement needs, and delegating to support resources for delivery. Maintains system support tables including client facing portals and internal system indicators. Researches and identifies reported issues from the business units and identifies required software changes. Coordinates with the user and technical staff to identify root cause and work-around. Communicates solution and priority assessment to internal and external customers. Reports and communicates requirement progress to stakeholders as input to project status report. Facilitates requirement gathering workshops including conducting interviews, brainstorming sessions, storyboarding, process modeling, and data modeling. Documents high-level business, functional, non-functional, user, and testing requirements into a detailed business requirements document. Reviews test strategy, test plans, and test cases to ensure requirements are met. Supports Software Quality Assurance and User Acceptance Testing teams as needed; and reviews defects and works with both internal and external customers to determine priority of fix and manual work-around. Some college course work in a technical field, equivalent math or technical aptitude, or equivalent experience in an Information Technology, Insurance, or Financial Services environment. Bachelor's Degree in Business Administration, Information Systems, or related field preferred. At least one to two (1-2) years providing end user technical support for business applications, or related experience in an Information Technology, Insurance, or Financial Services environment.Proprietary application support such as Cotrak and FocusNet preferred.Strong understanding of assigned business applications, such as Cotrak, FocusNet, or LossTrack.Working knowledge of process models and requirements documents and reporting.Familiarity with data content and structures for systems supported.Basic understanding of and the ability to utilize business system analysis, modeling, design and documentation techniques, and testing methodologies.Strong facilitation, negotiation, and conflict resolution skills.Strong customer service focus.Strong interpersonal, organizational, and presentation skills.Excellent in verbal and written communication skills.Proficient computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel, including Visio, Access, and Project.Working knowledge of general office equipment such as phone system, copier, scanner, and the like.Able to maintain job knowledge expertise by attending technical conferences, seminars, association meetings/groups, and the like to maintain an understanding of business processes and related systems for supported business units.Able to sit for long periods of time performing sedentary activities such as analyzing workflow, developing reports, or other duties.Able to lift up to 20 lbs. of files, supplies, documents, or other related items.Able to understand and apply business vision and direction.Able to deal effectively with internal and external customers.Competitive overall compensation packageWork/Life balance Employee engagement activities and recognition awards Years of Service awardsCareer enhancement and growth opportunities Emerging Professionals and Mentor ProgramContinuing education and career certifications Variety of healthcare coverage optionsTraditional and Roth 401(k) retirement plans Lucrative Wellness Program
