-Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Business Administration and Operational Manager.**Principal accountabilities**:- Act as the relationship manager and focal point to Support areas, Business Services, Global Functions, Lines of Business and Digital Business Services functions at Local, Regional and Global level, representing the Operations Chief Operating Officer team.- Drive Business Service Strategic initiatives including innovation and year on year strategy.- Provide specific expertise to follow, oversight, explain, present, mobilize and other support activities to Chief Operating Officer areas such as Finance, Billing, Business Performance Management Information and metrics, Risk, Human Resources, Framework, Governance, Documentation, Communication, as well as support the Head of the region with specific ad-hoc requirements.- Responsible for execution of efficiency initiates initiated by the Operations Chief Operating Officer function in region.- Ensure Business Service Governance is supported and executed properly.Requirements- Proficient level of English written and spoken.- Excellent relationship management and influencing skills based on leadership at different levels of Seniority within our organization.- Willing and able to analyze complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.- Project management skill (certification is a plus).- Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.**Experience**- Strong financial, accounting, administration experience supported by management capabilities to planning, organizing and distribute complex information. Skilled to challenge and explain results.- Experience and understanding in order to manage and mitigate operational risk effectively.At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.**Issued By HSBC Electronic Data Process Mexico Private LTD
