-Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role of Business Administration and Operational Management**Role Purpose**Business Administration and Operational Management will participate in business activities, supporting Senior Managers with BAU and non-BAU activities, cyclical work pieces such as Annual Reporting and short term initiatives. They are located in BAU teams and would report to a Senior Manager and may have direct reports.This job is not client facing and does not have any portfolios. Those employees fulfilling a Business Administration and Operational Management role are expected to possess some knowledge of financial budgeting, strategic planning, communication, and people management processes in the context of the business area they are located in but are not expected to have specific product knowledge relating to the.**Principal Accountabilities**The role holder will:- Assisting with the execution of business initiatives and activities in support of business area aims. Change implementation projects are out of scope- Participate and support in business planning activities which may include financial, technological and resource planning- Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback- Support in forums and committees to represent view of business area- Support the development and monitoring of internal governance activities- Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance- Evaluate and analyze management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honored. The role holder will primarily support Group and Regional COO team in the US.Requirements- Excellent understanding of the project lifecycle- Networking developer.: Excellent relationship management and influencing skills based on leadership at different levels of Seniority within our organization.- Strong financial, accounting, administration experience supported by management capabilities to planning, organizing and distribute complex information. Skilled to challenge and explain results.- Communication - the ability to communicate complex issues concisely in English.- Able to produce, interpret and challenge performance reporting- Willing and able to analyze complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.**Knowledge & Experience**- Use of English at business level - mandatory (at least 5 years)- Financial, Planning and administrative background (at least 5 years)- People manager and broad experience in managing teams of different work streams- Examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes- In depth experience of working in a banking environment and change projects- Stakeholder management experience, especially impactful communication, influencing and running project governance implementation, change management and benefits realization- Implementation, change management and benefits realization.- Working across cultures and in matrixed organizational structures- Knowledge of English, ability to communicate in a written and spoken way.At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.**Issued By HSBC Electronic Data Process Mexico Private LTD
