Svelte Training, a US company, who's been around for more than 10 years is looking for excellent home based bilingual customer support agents.Through the years, it has grown from a private fitness service into a global health, wellness, and media company that serves millions of clients worldwide. From health and fitness e-books to high-end supplements and skin care Svelte delivers products that help people live their best lives.If you care about improving people's lives and you love support, then you are in the right place.The Agent will analyze and resolve customer inquiries (related to refunds, subscriptions, cancelation requests, download concerns or the orders status) and use the tools available to him/her to properly respond to the customers within a timely manner, offering a one time resolution to maximize customer satisfaction.Success CriteriaThe individual is a team player and takes pride in helping customers. They are patient, show empathy and understand the importance of effective communication.The individual understands their customers' needs and advocates for them when necessary. They are naturally solution oriented and eager to provide efficient and rapid answers with confidence and will ask for help, if necessary.**Qualifications**- Must have at least 1-2 years of customer support experience- Good communication skills (written and verbal)- Ability to multitask, prioritize, and manage time effectively- Understand customer needs and answer accordingly- Effective problem solving and decision making skills- Adaptable using new platforms, protocols, and interfaces- Previous work from home experience (preferred)- Backup wifi**Job Duties and Responsibilities**- Identify and assess users' needs to achieve high satisfaction- Maintaining a positive, empathic, and professional attitude towards users at all times.- Meet required targets and KPIs- Convey solutions and ideas that can improve the Customer Service Experience**Job Types**: Full-time, PermanentPay: $14,000.00 - $14,500.00 per month**Experience**:- English (Speaking): 1 year (required)- Bilingual Customer Service Representative (Phone): 1 year (required)- QA/TL: 1 year (required)**Language**:- English fluently (required)Application Deadline: 06/03/2024Expected Start Date: 11/03/2024
