.The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations Core Team. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**: Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems Influence decisions through advice and counsel as well as facilitate services to others in area Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables Liaises with multiple teams across the Operations department Coordinate and contribute to initiatives that support the goals of the Operations function and overall business Assume informal and formal leadership role within team as well as coach and train new recruits Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.**Qualifications**: 5-8 years of relevant experience Experience with automated end-to-end sourcing tools Proficient in Microsoft Office Ability and experience working in a fast paced, high pressure environment Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills**Education**: Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Descripción general**:El área de Business Configuration Management, se localiza en el área de operaciones del segmento GCB, dentro de la Dirección de Transaction Services y Core Operations. Es el área encargada de proveer soluciones de negocio a través de configuraciones paramétricas en los sistemas de ECS (módulos ECMS, EPP, Rewards), Eclipse, ALS, Comisiones, GPP, HRMS, EPP Captación, entre otros. También se encarga de atender solicitudes de diferentes áreas de negocio para la actualización de catálogos en el sistema S080
