Analista De Servicio Al Cliente

**Customer Support Analyst****About Syscap**:Syscap is at the forefront of reshaping the landscape of private credit and financing across LATAM. With a strong emphasis on technology, innovation, and efficiency, we are bridging the gap between lenders, underwriters, borrowers, and investors. If you're ready to be a part of a dynamic team aiming to disrupt the traditional investment banking approach, this role is for you.**Key Responsibilities**:- Resolve customer issues on the platform- Channel any errors that arise to the corresponding department- Prepare weekly reports of the results- Analyze account statements to identify possible inconsistencies- Provide proper training to customers on platform usage- Achieve OKR's for the position- Support any other activities related to the role.**Qualifications**:- Bachelor's degree- 1 + years of experience in a similar role- Excellent communication and interpersonal skills, with the ability to effectively collaborate with both clients and team members**Why Join Syscap?**:- Be part of a forward-thinking company that is revolutionizing private credit in LATAM.- Competitive salary and performance-based bonuses.- Opportunities for professional growth and continuous learning.- Collaborative work environment that values innovation and creativity.- Remote first flexibility- Health, life and dental insurance- 13th salary (30 days)Are you ready to take on this challenge? Send your resume toTipo de puesto: Tiempo completoSalario: $8,826.18 - $19,131.45 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Horarios flexibles- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro dental- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono de asistencia- Bono de puntualidadEducación:- Licenciatura terminada (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: remoto híbrido en 66220, San Pedro Garza García, N. L.