Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
Recent awards we've won include: Glassdoor's Best Places to Work 2024
Best Places to Work by Built In 2024
Fast Company's Best Workplaces for Innovators 2023
Financial Times The Americas' Fastest Growing Companies 2023
We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.
Click here to learn more about Samsara's cultural philosophy. About the role: This role will be responsible for supporting the Accounts Receivable team and other finance teams with email management and customer issue resolution. This role will also support the Finance Operations team with various essential finance processes and projects.
You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.Click here to learn about what we value at Samsara. In this role, you will:Triage and/or resolve internal and external customer emailsWork closely with the Accounts Receivable team on escalated emails, efficiency gains, and collections effortsComplete customer document requests and basic billing inquiriesNavigate efficiently through Netsuite and Salesforce in order to find information needed to resolve customer concernsInterpret customer requests and re-route customers to the appropriate support team if necessaryTag emails and follow an established email sorting system for accurate analyticsFollow response time SLAs and ensure customer support and satisfaction are the number one priorityIdentify gaps in processes, escalate issues, and support process improvementsCollaborate with cross-functional teamsUnderstand and enforce all Finance policiesAd hoc projects to support greater Finance teamFrequent collaboration with other teams to identify issues and troubleshoot solutionChampion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new officesMinimum requirements for this role: Experience with Salesforce and Zendesk preferred1-2 years experience in an Operations & customer support roleExcellent communication, ability to multitask, and re-prioritize on the flyAbility to work both independently and with supervisionAt Samsara,we welcome everyone regardless of their background.All qualified applicants will receive consideration for employment without regard torace,color,religion,national origin,sex,gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at ourBenefits site to learn more.
Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email ****** or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ******' or ******'. For more information regarding fraudulent employment offers, please visit our blog post here .
Samsara's MissionImprove the safety, efficiency, and sustainability of the operations that power the global economy.
#J-18808-Ljbffr
