Account Specialist

**Position Summary**:The Account Manager is the primary interface that is responsible for the development of business relationships with current ALLDATA customers. They will provide post-sales support to current ALLDATA customers, identify, and grow sales opportunities in assigned territories. Product development support, post sales relations, customer retention, sales skills, follow-up, and action planning are key elements of this position.**Responsibilities**:- Welcome and setup new customers- Contact customers to review their business and ensure customer loyalty- Resolve outstanding customer issues of various complexity in a timely manor- Renew existing subscriptions and meet their financial targets/Talk Time and other KPIs- Identify sales opportunities to increase customer profitability and drive company revenue.- Work with other departments to deliver maximum customer retention, sales revenue, and net sales profit.- This position has no direct reports.**Skills and Requirements**:- A college degree or equivalent education and/or experience- 3-5 years' account management or sales experience- Strong customer facing skills (executive presence, writing skills, phone skills); demonstrates a highly professional demeanor- Bilingual Spanish/English- Takes ownership of customer issues and drives to resolution- Sales to existing customer experience- Ability to work collaboratively within the ALLDATA organization- Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives, and compromise appropriately- Ability to set and communicate expectations; skill in mediating and resolving problems- Strong listening skills- Self-motivated, strong work ethic- Ability to remain calm under pressure- Ability to maintain a professional demeanor with customers and colleagues- Automotive knowledge is a plus