either food, beverage, chemical, or pharmaceutical preferred- Customer Service**Sobre nuestro cliente**:Global company dairy-free and dairy flavor solutions unlocks the complexities of the taste of dairy.**Descripción**:- Maintain customer profiles, update price book, and update customer codes.- Maintain sales order related records, enter Purchase Orders into the system, confirm orders with Operations/Global logistics, ensure operations have all relevant customer information for shipping and confirm orders to customer.- Provide Logistics support including:- Creating pick-up information (PUI) documentation for customers and carriers.- Assist reaching Logistics with urgent requests when materials arrive before documentation.- Manage and address customer requests in internal systems as well as customer appointed systems (portals).- Coordinate customer documentation requests with cross functional teams and internal and external requests for information via customer deliverable and cases.- Request certifications as required from QA, QC and regulatory.- Identify changes in customer order habits and escalate to the Business Development Manager as needed.- Confirm any shipping date changes with customers.- Process freight claims and returns.**Perfil buscado (Hombre / Mujer)**:**EDUCATION and/or EXPERIENCE**- Two years of direct Customer Service experience working in process manufacturing in either food, beverage, chemical, or pharmaceutical preferred.- Preferable but not mandatory experience with Salesforce CRM and ERP systems.- Bachelor's degree preferred.**LANGUAGE SKILLS**Ability to:- Read, write, comprehend written, electronic, spoken instructions, memos, correspondence, communicate verbally by phone and electronically in a professional manner.- Ability to communicate confidently, concisely, constructively, and empathically.- Effectively present information in one-on-one, large and small group environments to customers, clients, or other employees.- Bilingual (Spanish/English) required.**Qué Ofrecemos**:- Salary: $30,000 MXN- Premium Vacation/Vacation Bonus: 25% of salary- Savings Fund: $ 4,102.06 MXN pesos per month- Food Allowance: $1,262 MXN pesos per month- Employee Life Insurance: Up to $1,800,000mxn value coverage
