Workforce Specialist

Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global NetworkWe are looking for Workforce Specialist**Requirements**:- VBA macros an asset- Experience with BI, Service Now and Genesys an asset- Ability to create reports in Excel and forecast results- Attention to detail and high level of accuracy- Ability to multi-task, focus and complete reports for extended periods of time- Previous WFM at a Service Desk environment experience required?**Tasks**:- Manage the call volume, daily attendance and program break schedules- Assist with creation if metrics and targets for services- Work closely with the operations team to analyze and help improve their delivery processes- Generate ideas for process and service improvement planning- Produce daily, biweekly and monthly internal reports- Use trends and reports to forecast requirements- Assist with projects and other duties as requested or assigned- Analytics on ticket data for automation / innovation proposalsWe offer:- Up to 22,000 MXN a month based on experience.- Above law benefits: Food vouchers, Private medical insurance, Life Insurance, 30 days of Christmas Bonus in DecemberTipo de puesto: Tiempo completoSueldo: $19,000.00 - $22,500.00 al mesHorario:- Fines de semana- Incluye fines de semana- Rotativo- Turno de 8 horasPrestaciones:- Seguro de gastos médicos- Seguro de vida- Vales de despensaLugar de trabajo: Empleo presencial