AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies.As a high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference – to patients, society, and our company.Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It's challenging and sometimes demanding, and that's why we love it.The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone significant transformation and have adopted Salesforce, Veeva and IQVIA's OCE platform along with iPad based mobile solutions to deliver business demands. The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.The Veeva/OCE Configuration Support Engineer will be part of SDC application maintenance team for 60 countries across the globe, based out of Wilmington, USA. Configuration Support Engineer will be responsible for incident handling, troubleshooting, carrying out Impact Analysis, and providing multiple resolution to a problem associated with Veeva.Role and ResponsibilitiesConfiguration of Veeva/IQVIACRM as per various Market needsHandling incidents provide work around's, root Cause analysis, preventive actions and corrective actions related to Veeva CRM/IQVIA OCE and related systems integrated.Advanced trouble shooting, break fix for issues spanning Veeva, OCE and relatedintegrations.Monitoring applications, systems & interfacesValidation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data.Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, OCE, SFDCAble to work collaboratively with multiple teams across different geographies and time zones.Essential Skills and experienceHands on experience of working in Sales & Marketing Portfolio preferably in LifeSciences Industry.Hands on experience in rolling out or supporting CRMplatform solutions at global level.Hands on experience or knowledge in IQVIA's OCE application is an added advantage for this position (Or any other CRM).Technical hands-on experience in Veeva CRM configuration, data flows & customization (Visual force page, Apex class) Veeva CRM integration with other platforms or technologiesAny Other CRM configuration for Sales & Marketing Portfolio.SFDC, Apex Data Loader PL/SQL/SoQL Queries Excellent communication and interpersonal skills.Excellent spoken and written English language skills.Proactive approach to problem solving. Able to grasp and understand new technology and concepts.Master's / Bachelor's degree or equivalent.Desirable Skills and experienceIQVIA's OCE CRM configuration knowledge.Veeva Vault configurationVeeva Vault integration with other platforms or technologiesAny CRM Certification.Certified Veeva AdministratorCertified SFDC AdministratorCertified Vault administratorExposure to various Integration Methodologies.Excellent understanding and hands-on exposure of ETL/Informatica skills.Good understanding of OS likes Unix/Linux & Shell Scripts.Working knowledge on Java, MDM, SOA.Knowledge of Web Services & Service Oriented Architecture.Experience in service management tools, ServiceNow or Remedy.Experience working in a shared service environment.ITIL, Service ManagementExperience of Agile methodsWhy AstraZeneca?At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we're opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.So, what's next!Are you already imagining yourself joining our team? Good, because we can't wait to hear from you.Where can I find out more?Follow AstraZeneca on LinkedInFollow AstraZeneca on FacebookFollow AstraZeneca on InstagramAstraZeneca is an equal opportunity employer. Strong English communication skills required. Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid - Date Posted16-abr-2024Closing Date29-jun-2024
