Vacantes Pam 2023 - Customer File Management Vice President

El Gerente Sénior de Apoyo de Operacioneses un puesto de nivel gerencial sénior a cargo de lograr resultados mediante la administración de un equipo o departamento, en un esfuerzo por brindar servicios de apoyo de operaciones, en coordinación con el equipo central de Operaciones. El objetivo general de este rol es garantizar la entrega perfecta de servicios de apoyo de operaciones en coherencia con los procesos y la infraestructura de apoyo de operaciones de Citi. Responsabilidades: Administrar equipos y departamentos profesionales al delegar tareas y responsabilidades. Realizar evaluaciones de desempeño, ocuparse de las compensaciones, contrataciones, medidas disciplinarias y desvinculaciones de miembros del equipo y mantener los apropiados requisitos de dotación de personal. Controlar la calidad y eficiencia de los resultados finales del equipo, y administrar todas las necesidades de desarrollo y capacitación del personal asignado. Crear y desarrollar presupuestos, formar políticas y planificar recursos a largo plazo. Administrar ocasionalmente problemas complejos y variados con impacto departamental significativo. Aplicar un conocimiento profundo del modo en el que las áreas se integran de manera conjunta en la subfunción y contribuyen a los objetivos de la función general. Realizar juicios evaluativos en función del análisis de información en situaciones complicadas y únicas. Garantizar que se sigan los procedimientos esenciales y contribuir con la definición de normas. Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares. Calificaciones: Entre 6 y 10 años de experiencia con antecedentes en la industria de servicios financieros (preferible experiencia relacionada con banca comercial). Amplio conocimiento de los procesos de incorporación de clientes. Conocimiento laboral de los Requisitos de Antilavado de Dinero (Anti Money Laundering, AML), Mantenimiento y Apertura de Cuentas de Responsabilidad Comercial. Conocimiento laboral de Systematics, Filenet, Conoce a tu Cliente (Know Your Client, KYC) de Citi, Administración de fuerza de trabajo (Workforce Management, WFM) y Responsabilidad comercial. Capacidad para trabajar bajo presión y administrar plazos de entrega o cambios imprevistos en las expectativas o los requisitos. Habilidades comprobadas de organización y gestión del tiempo. Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa. Educación: Título universitario/de licenciatura o experiencia equivalente. Preferencia de maestría. La descripción de este puesto proporciona una revisión de alto nivel de los tipos de trabajos realizados. Se pueden asignar otras obligaciones laborales según sea necesario. Job Description The Vice President manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Objective: Lead, manage all processes involve ok Customer File Management, including all account opening products, account & customer data maintenance, post-sale services, electronic banking services, account signature maintenance, power of attorney validation, from all kind off products offering across Citibanamex. Responsabilities Contribute with the business in the deployment of new strategies looking forward in a better customer experience and business profitability Lead the Customer File Management, maximizing effectiveness and expense reduction, ensure all document received and processed are upload and storage in the institutional image customer file data base Manage account signature maintenance & power of attorney validation processes Lead the 11 operational digital and file management hubs across the country. Provide support to the different business units in the documentary integration, in the sales processes, safeguarding of files and distribution of customer file documents. Define process strategy in conjunction with business, Risk and fraud areas Maintain the processing times (TAT Turnaround time) within service level agreements stipulated by the business under a control environment Manage external suppliers for the outsource processes Continuous interaction with the business, Risk and all support areas ensuring adequate process Service quality indicators improvement Ensure adequate Process controls (Q&A Process) Improve Operation Efficiencies Contribute in the execution of paper less file management process (Next Gen) Develop and maintain excellent networking (proper communication) with the Business, as well as influence ensuring results to the franchise and our customers Promote a culture of ethics fostering an environment where people feels comfortable expressing their concerns Manages multiple Operations Support managers in large site or across multiple smaller sites Multiple teams may be doing diverse (cross discipline) activities Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s) Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions Establishes strategic plans for the function Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry. Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources Influences and negotiates with senior leaders (across functions); communicates with external parties. Qualifications: 10 years of experience managing storage, digitalization and validation processes of the customer file and the operational files, created in branches network national wide, including 5-8 years' managerial experience Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth in managing and processing customer files and operational documents Proven record of achievement in leading large, matrixed, specific line of business experience preferred Education: Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Operations - Core Job Family: Operations Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi. View the "EEO is the Law" poster. View theEEO is the Law Supplement. View theEEO Policy Statement. View thePay Transparency Posting J-18808-Ljbffr