Job DescriptionAre you passionate about the HR area and especially HR Benefits related processes?Join our amazing Employee Services Operations team and help us make our LEGO® colleagues happy through ensuring high level service as well as nice benefits for them!Core ResponsibilitiesAs a Senior Advisor, you will be delivering a consistent service to all the customers of our Americas shared service center. This means to meet the customers' expectations and provide them with the best service, incorporating the LEGO® values. Your responsibilities would be as follows:Administer employee leave of absence and accommodation requests:Coordinate with our external leave administrator (NY Life) to document, assess and communicate decisions related to leaves of absence and accommodation requests.Collaborate with people leaders and employees to help employees perform essential job functions.Collaborate with internal partners (People, Places and Culture; Legal; etc.) on cases that need additional consultation.Administer benefit plans, billings, and systems:Audit and update data feeds to benefit carriers.Process weekly claim wires.Process bills related to benefit plans.Collaborate closely with Payroll and other internal partners to ensure data integrity and consistent processes.Review processes maps and documentation to find improvement opportunities.Assess the performance of the processes to define opportunities to improve the efficiencies and productivity of the process transactions.Interact with other teams to align the processes and design new ways of working in terms of the service delivery matters.Play your part in our team succeedingThe LEGO Business Service Operations (BSO) is a shared service center that delivers HR and Finance services to the entire LEGO Group from 3 locations; Monterrey, Kladno and Singapore. The purpose of the BSO is to create an effective and efficient platform for growth to support our strategy and reach twice as many kids over the next 5-7 years. Joining this team means joining top professional environment where the focus is on quality, learning and collaboration.Do you have what it takes?Solid experience in Benefits for Americas region.Knowledge about CI tools.Fluent English skills.Attention to details and skills to identify errors and guaranty the quality of the processes.Excellent communication skills, to be able to serve as the liaison between employees, leaders, and our external leave provider.Strong organizational skills to be able to track and audit leave cases.Excellent judgement to know when to make the determination on your own using a set of established guidelines, and when to involve other partners.Advanced in MS office.
