Service Desk Specialist

Job Description:Note:- Minimum year of Importante empresa inIT Help DeskEnglish is Mandatory.Identify and diagnose issues and problemsCategorize and record reported queries and provideSupport problem identificationAdvise users on appropriate course of actionMonitor issuom start to resolutionEscalate, if needed, unresolved problems to a higher level of supportProvide essentialonline security advice and supportReceives and handles requesr servicllowing agreed procedures.Promptly allocates calls as appropriate.Logs incidents and service requests and maintains relevant records:Identifies and classifies incident types and service interruptionsRecords incidents cataloging them by symptom and resolutionActs under guidance to record and track reliability dar your servicesIf interested, kindly share your CV to