Provisioning CoE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle's customers. The team oversees the manual and automated provisioning processes and is the business owner of provisioning automation for all Cloud services. The team drives the centralization of provisioning processes across all services.
Responsibilities: Developing the long-term strategy and vision for continuous improvement of provisioning performanceIdentifying, documenting and adopting best practices to improve provisioning experienceOperational ownership of provisioning for all Oracle Cloud offeringsAuthor and contribute to customer facing user guides, notifications and Self-Service Provisioning interfaces Partner with business counterpart, product development teams to drive solution to reduce provisioning frictions Build and enhance automated end-to-end monitoring/smart alerting to reduce the provisioning cycle timeWork with SaaS, Tech, GBU Product strategy teams, Development release teams and Oracle Cloud Framework solution teams to improve the provisioning experience across all productsDrive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releasesDevelop standards and controls to reduce release defects and regressionPreferred Qualifications and Skills: MBA/BS/B Tech/BE/M Tech degree with 9+ years of experience with a good academic background.Team player who can work well with team members in a collaborative environmentSuccessful candidates should demonstrate high attention to detail, problem solving and analytical skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness. Strong ability to solve operational problems, with ability to identify and automate common routinesDedicated team player, and excellent communication skills.Good Knowledge on Incidents/Request and Change Management processIdentify defects and work with different technical teams in analyzing and following up on the issuesHigh degree of professionalism and integrityPrior knowledge on the quoting, ordering, billing, cloud provisioning solution application is a plusExperience with cloud products and cloud infrastructurePrior provisioning process experience is a plus point.Knowledge in any technology like SQL/Java/Web Technology is a big plus point.Career Level - IC4
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