POSITION SUMMARY The Manager Carrier Management leads a team of both local and virtual employees' responsible capacity-facing activities (sales, account management, post-sales support) in order to meet the transportation needs of the customer , d eliver a quality experience , and meet organizational financial targets .
They are r esponsible for employee hiring, onboarding and ongoing performance management an d development . The Manager, Carrier Management b uilds effective relationships with internal partners to understand customer needs and new or ongoing business opportunities , in order to position the ir capacity team to deliver on expectations .
They c hampion both capacity and organi zational transformation by leading effective change management within their team .
DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following :
Talent Management : Daily coaching and performance management . Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results .
Support employees with problem resolution or remove barriers when appropriate
Encourage employee feedback through formal and informal channels (engagement survey, manager feedback) . Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement
Participate in the recruitment, selection , promotion, and alignment of qualified and diverse talent in designated location s
Plan employee schedules to ensure coverage . Monitor weekly hours to manage personnel and overtime costs
Business Strategy and Execution : Clearly communicate capacity organization's strategic objectives and team / individual perform ance metrics . Ensure daily / weekly stand-ups are executed with quality and relevant information is shared in a timely manner
Drive adoption and participate in strategic carrier procurement strategies ( i.e. Drop Trailer, Navisphere procurement, RFP bid process, etc.
by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options
Utilize analytics to drive decision making , manage employee performance and improve quality . Promote usage among the team to ensure appropriate action is being taken in response to results
Develop and maintain a broad understanding of C.H. Robinson's products, services, resources and leverage those appropriately to optimize client solutions .
Lead by example to build a deep understanding of technolog y and how adoption drives the achievement of organizational goals
Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals . M ay act as a subject matter expert in communicating with various internal stakeholders
Champion organizational transformation . Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations
Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules
Participate in and / or lead functional projects as needed
Relationship Management : Accountable for supporting, implementing and reviewing carrier relationship strategies including fostering, retaining and growing strategic carrier relationships
Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations / communications, and ensure quality execution .
Stay apprised of business needs and changes, business opportunities and customer expectations . Partner on problem resolution and work together on continuous improvement .
Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver .
Keep internal partners apprised of capacity strategies, initiatives and changes
Build , manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables t he executi on of high-quality coverage, ethical issue resolution, and process or service improvements
QUALIFICATIONS
Required :
High School Diploma or GED
Minimum 3 years of related logistics experience; capacity experience preferred
Site Specific : Fluent in Spanish and English (written and verbal)
Preferred :
Bachelor's degree from an accredited college or university
Previous supervisory or team leadership experience Passionate about leading people and diligent in driving engagement and performance improvement
Previous C.H. Robinson commercial or capacity experience Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence
Experience managing cross-functional projects
Comfortable and capable in presenting to both internal and external audiences
Proficient in Microsoft Office Suite of programs Excellent time management skills , with the ability to quickly adjust individual or team priorities based on business needs
Values a diverse and inclusive work environment
Benefits We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune company.
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