Information Technology Service Desk

We are hiring for aService Desk (Help desk)**Requirements**:Essential advanced EnglishIT Service Desk experience 1-5yrsGood English communication skills written and oral.Excellent troubleshooting skills (O365/VPN/Empresa de teIecomunicacionespe/Printer/Active Directory/MS-Office etc)Understanding of Windows 7 & operating systemAssisting with configuring/troubleshooting of Software and HardwareExperience working with ServiceNow to log, track, close ticketsExcellent telephone etiquettes and customer serviceExcellent troubleshooting skillsKnowledge of Microsoft based operating systems with emphasis on Windows XExperience with using and troubleshooting Outlook within a network environment(permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets)Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.Basic understanding of PC hardware set-up and configuration.Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shiftsWillingness to work in 9 x 5 support environment including working on Weekends and Holidays.Excellent time management skills and ability to work under pressureContinuous commitment to professional development