Information Systems Engineer 1**Escolaridad**:Bachelor's degree in Computer Science, Systems Engineering, Business Administrations or Business Systems or equivalent work experience.**Experiência**:Minimum 1-2 years experience in functional area.**Conocimientos**:Excellent analysis and troubleshooting skills. Windows/Linux Server monitoring with Networking experience, baseline support experience, demonstrated customer communication skills, and excellent interpersonal communications.Experience with Enterprise Systems Management tools: Nagios, Solarwinds, Netflow, FTP, AD,**Habilidades / Competencias**:Bilingual English-Spanish.Strong organizational and documentation skills.Demonstrated ability to manage multiple tasks/functions concurrently.Proven success in problem analysis and problem solving.Team work.**Responsabilidades / Actividades**:- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.- Provide accurate, timely, and professional documentation on all supported issues.- Provide a high level of professionalism and customer service.- Follow up on all incidents in a timely and professional manner.- Quickly identify and escalate high-priority issues within established response times.- Accurately triage/assign/escalate tickets following standard operating procedures.- Efficiently and accurately resolve all assigned incidents.- Identify and document incident resolution and support knowledge base.- Complete all assigned duties in a timely and accurate manner.- Adhere to a defined working schedule. May be required to work alternate shifts or hours.- Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.- Must handle responsibilities by multi-tasking, working independently and with mínimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.**Special knowledge and skills (a plus)**:Scripting experience (shell, bash, powershell, vbscript)Windows & Linux administration experienceNetwork experience, Cloud technologies experience.
