Job Number ********
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Queretaro Norte, Carretera San Luis Potosi Queretaro #13001, Queretaro, Queretaro, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Hoteleria del Bajio, S.A. de C.V.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. JOB SUMMARY
• Review and rectify daily the reports prepared by audit to send to General offices.
• Make reservations for groups, individuals or agencies, verifying the inventory and availability of rooms in coordination with reservations.
• Daily supervise that the reservation check-in and check-out specifications are correct, for commercial clients, walk-in and groups.
• Follow and ensure that area policies and procedures are followed.
• Supervise the service and attention that the team offers to guests, giving continuous feedback.
• Immediate solution, monitoring and support for guest and customer complaints taking into account the hierarchy level.
• Encourage through advice the decision-making capacity and power of receptionists in any circumstance.
• Promote teamwork with colleagues by generating a favorable work environment.
• Comply with the training program according to the position required by the brand.
• Train, supervise and monitor staff in order to comply with the courses and standards required by the brand.
• Keep track of amenities that are provided to guests according to standards.
• Follow up with reception supervision the number of enrollments in the loyalty program per receptionist. Ensuring that the team has all the appropriate and correct information about said program.
• Monitoring of the brand loyalty program standards:
-Partner category
-Welcome to members.
-Amenities.
-Rewards program.
-Benefits.
• Follow-up on guest satisfaction surveys issued on social networks, travel agencies, internal surveys and brand platforms. trips, internal surveys and brand platforms.
• Share with the team the hotel ratings issued in Medallia each month, to improve them and look for areas of opportunity in customer service.
• Manage the offer of rooms by doing sales work, and ensure that the corresponding information is given to the client such as: services, benefits, schedules, extras, costs. JOB REQUIREMENTS
• Like to serve the customer
• Experience in marriott hotel chains 2 years
• Ease of word
• English proficiency 85%
• Knowledge of operating systems and services hotelers
• Personnel management ability
• Attend and solve complaints and disconformities for guests to present.
• Manage collection of guest accounts
• Collaboration and coordination with the revenue are manager and reservations to promote and promote programs and actions that boost the highest occupation of the hotel Description of Pay and Benefits Hotel four points by Sheraton. With 10 years operating in mexico queretaro, look for your talent! We offer $16,500.00 mxn per month Legal benefits. Job growth. A meal from the hotel. Good working environment. Employment stability. Medical service.
This company is an equal opportunity employer.
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