Head Of Staff

**Responsibilities**:- Monitors and ensures accurate execution for sales and client request to the team.- Participates in initiatives to improve client and account management process.- Maintains MIS to track end-to-end process for tracking turnaround times of deliverables from team.- Assists in Client Onboarding and monitor smooth process for account opening, documentation and ensure all required documents are well collected, verified, stored and provide clients with feedback on onboarding status.- Works with Account Control team to ensure regulatory reviews of all clients are performed.- Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.- Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely and effective completion of client's service requests.- Effectively manages risk and foster an environment that is knowledgeable about risk, abides by risk guidelines & controls.- Collaborates with your other regional counterparts to achieve a global, regional or product consistent framework for the services provided.- Leads process Improvement through innovation and transformation projects.**Qualifications**:- Bachelors Degree or Equivalent Financial Services Experience with 5 + years managerial/sales supervisory experience.**Education**:- Bachelors degree, potentially Masters degreeThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.English is mandatory5+ years of experiencePrevious experience as manager in Commercial Banking or Corporate Banking is required- **Job Family Group**:Commercial and Business Sales- **Job Family**:Commercial Sales Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting