Bachelor's Degree in Computer Science, Information Technology and Communications or similar. 3 years ofexperience with LAMP based technology stack, including systems support, incident management, and hands-on server troubleshooting 3 years of experience with Microsoft technologies, including systems support, incident management, and hands-on server troubleshooting 3 years of experience supporting high capacity web-based systems built on Nginx/Apache/IIS 3 years of experience supporting networking technologies focused on Cisco based switching, firewalls and telephony and participation in a formal incident management process Full understanding of network concepts including TCP/IP, DNS, DHCP, OSI model, VPN, and routing protocols such as BGP Excellent log management and analysis skills Ability to work under pressure in situations where production platform availability is affected Ability to direct and participate in 24x7 incident response and resolution efforts Excellent written and verbal communication skills in both Spanish and English. Ability to work under little to naught supervision. Travel to United States and within Mexico may be required = % ; or an equivalent combination of education and experience High school diploma or general education degree (GED); and at least one year of related experience and/or training; or equivalent combination of education and experience About Apple Leisure Group:Apple Leisure Group- (ALG) is the leading North American travel, hospitality and leisure management group with the only vertically-integrated business model, serving travelers and destinations worldwide. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:ALG Vacations:the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands, AMResorts:brand management of 5-star and 4-star luxury resorts through AMResorts- award-winning brand portfolio; AMSTAR:best-in-class destination management services provided by Amstar DMC and Worldstar-, UVC:the exclusive loyalty program Unlimited Vacation Club-; Trisept Solutions:the innovative technology solutions provider Trisept Solutions-, connecting over 88, travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit appleleisuregroup. About Trisept Solutions- Trisept Solutions- is the enterprise operating platform that delivers innovative merchandising solutions for airlines, and resorts, destinations, theme parks and other travel merchants. With years of travel technology innovation, end-to-end traveler engagement and billions of transactions processed each year, this is the worlds most sophisticated travel merchandising platform. Our Values At ALG, we call our employees Colleagues, because we are more than just employees. We are united as a team, working toward a common mission and vision. Together, we are committed to live the core values by which we operate:We Care We Are Authentic We Inspire Action We Do It Together We Own our Results-We Are Hungry For More We do Everything With Passion Qualifications Skills Behaviors:Motivations:Education Experience Licenses & Certifications
