Delivery Support Specialist

**iCOVER**iCOVER specializes in Wholesale of Background Screening & Business Intelligence solutions for the global market. We are an international company with operational headquarters in Paris, backed by a network of offices worldwide, which offer strategic global reach for all your business needs.Our expertise lies in data collection, research & verification of information, analysis, and reporting.Our clients know that we are diligent, always prepared to go the extra distance to deliver compliant, accurate and timely results. Our service is dedicated, professional and reliable.Currently, for our team in Mexico we are looking for a:**Delivery Support Specialist (Full time)**with the following profile:**RESPONSIBILITIES**- Act as a representative of the company, ensuring that all clients' interactions are always professional and courteous.- Ensure that all incoming customer queries are dealt with by escalating to the relevant person/department, and/or following-up on pending queries.- Help identify consistent delivery issues from a customer perspective and escalate accordingly.- Liaise with Operations team for any chases, clarifications, ensure that these are responded to promptly and satisfactorily, escalate any service issues.- Makes suggestions, implements new ideas, and helps solve problematic cases;- Maintain an environment oriented to trust, open communication, creative thinking and cohesive team efforts;**REQUIREMENTS**- Excellent command of English and Spanish languages (both written and spoken), Intermediate knowledge of Portuguese or French would be a plus;- Technical skills (Word, Excel, Powerpoint, Internet research, databases);- Personality competencies: analytical thinking, attention to detail, excellent time management, tenacious;- Behavioural qualities: Problem-solving, customer-oriented attitude, ability to work with different people/institutions, exhibit diplomacy when it is needed, ready to adapt to potential changes, assertiveness, focused and serious approach to work;**WHAT'S IN IT FOR YOU**- Engaging job at a multinational company;- Excellent remuneration package and work-life balance;- Dynamic work environment and an enthusiastic team;- Class A office in the central district;- Additional Health Insurance;- Food Vouchers;**Interested?**Tipo de puesto: Tiempo completoSalario: $160,000.19 - $180,000.22 al añoHorario:- Lunes a viernesTipos de compensaciones:- Bono de productividadLugar de trabajo: remoto híbrido en 06300, Ciudad de México