Customer Support Specialist Ii - Mexico Business

This team member will work 4 days a week: Friday through Monday from 07:00 to 18:00.This role, in our Monterrey center of excellence, is responsible for operational success with one or more of our US customers. This includes making sure freight is delivered on-time and efficiently.- Use the Transportation Management System (TMS) to its fullest potential to facilitate the lifecycle of an order and actively manage on-time performance and automation objectives- Proactive tracking of critical freight that is in transit and/or scheduled to deliver during the weekend- Communicate with shippers, receivers, customers, and carriers to notify and resolve issues- Monitor and resolve shipment tracking event errors- Proactive analysis and communication to prevent service failures- Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement- Other tasks as assigned**Basic Qualifications**- One year of customer or carrier-facing work experience- Excellent English language skills - verbal and written**Skills**: Required- Bilingual English/Spanish