Skills / Job Stream Ref: Sales & MarketingDepartment: Global BusinessCompany DescriptionDailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.
Dailymotion is also "Dailymotion for Enterprise", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.
Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.
Job DescriptionThe Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager who is highly motivated and has a hunger to develop media and advertising knowledge.
You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations. You play a key role in helping to grow the North American business by transferring data and insights to recommendations through a storytelling process. You will need to possess strong analytical ability with the ability to be a self-starter to find solutions with minimal guidance.
Responsibilities
Serve as a key player in delivering proactive offerings using Dailymotion's data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:
Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales MarketingServe as the primary post-sale POC for clients in a designated book of businessMonitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when neededCollaborate with AdOps to provide optimization for campaignsCreate, manage, and deliver ongoing Excel reporting for key accountsOversee I/O processing, campaign setup and creative submission from clientsBuild and manage media plans for all live campaignsCollaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaignsPartner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clientsWork cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizationsExpand and develop client relationships to build and maintain deep-level partnershipsFocus on client retention, growth, renewal, and client satisfactionQualificationsStrong interest and 2-4 years of experience in digital advertisingExcellent organizational, interpersonal, and communication (written and verbal) skillsSolid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPointStrong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processesAbility to handle multiple prioritiesStrong analytical skillsProblem identifier and problem solverAbility to function equally well independently and as part of a teamAdditional InformationAt Dailymotion, weempowercandidates totakeaction.If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you!If needed, we can accommodateourrecruitmentprocess foryour special abilities.
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