**Misión**:**Responsibilities**:- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.- Maintains a Quality Standard on all phone calls received guarantying a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.- Utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.- Follow all Adherence guidelines to achieve a minimum target of 95%**Requirements**:- Knowledge and skills. Basic understanding of the auto finance industry Experience.- Knowledge of excellent Customer Service techniques (call center-based preferably)- Academic level.- High School Diploma / Bachelor's degree (preferred)- Technical skills.- MS Office Intermediate- Fluent English**Skills**:- Business Acumen (Knowledge).- Continuous learning- Resolution of problems and conflicts.- Negotiation and influence.- Analytical aptitude**Schedule**:We are currently open from Monday through Friday from 6:00 am until 8:00 pm and Saturdays from 6:00 am until 5:00 pm (There could be a possibility of extending the service window until 9:00 pm (from Monday - Friday only) in the future.Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other conditionAguascalientes Aguascalientes Mexico
