For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we're one of the world's largest agricultural processors and food ingredient providers, with approximately 31,000 employees serving customers in more than 170 countries. With a global value chain that includes approximately 500 crop procurement locations, 270 ingredient manufacturing facilities, 44 innovation centers and the world's premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses. Learn more at www.adm.com. IT Coordinator or IT – Delivery Lead Archer Daniels Midland (ADM) has an opportunity for a results oriented IT Delivery Lead within Tower specific technology areas. Purpose and Scope: The IT Coordinator role oversees program, delivery and execution of Services and business prioritized key IT functions. Primarily responsible for providing guidance and structure, comprised of a combination of vendor and internal resources, in completing deliverables and ensuring appropriate communications to business and/or IT executive leadership. The IT Coordinator will work with a subset of applications under a Service Delivery Manager/Leader and will oversee a number of key functions that enable the delivery of high quality service to the business and ensures service delivery partners meet requirements. This position is a vendor and stakeholder facing role to ensure expectations are established and effectively managed. The Delivery Lead collaborates with ADM's internal Vendor Management organization as well as Service Providers responsible for system support and discretionary activities. Job Responsibilities: Manage to terms of SOW; holding partner and the company accountable for milestones including technical delivery. Oversee Provider operational plans meet the IT Leadership Team direction and confirm obligations are being delivered, as required Manage risks and opportunities for both ADM and provider specific improvement. Monitor and ensure the implementation of improvement plans Partner closely with IT executive management to align resource capacity and demand requirements. Participate in customer satisfaction reviews and Provider scorecards Participate in Innovation Governance to review ideas and transformational objectives Monitor service performance and regularly review: Critical Deliverables, Critical Service Levels, Key Measures, Key Performance Indicators, performance trends, and issues. Manage compliance, performance credits, and earn-backs Recommend adjustments to the SLA pool allocations based on business requirements Recommend promotion and/or demotion of Critical Service Levels and Key Measures Manage critical escalations by supporting investigations and ensuring service provider accountability for incident resolution Review and recommend adjustments as appropriate: Service Levels, Continual Service Improvement, Quality Assurance Measures, and Benchmarking Consider and approve changes to the agreement and to the Services in accordance with the Contract Change procedures and the Change Management process Collaborate with the Governance organization to review and approve invoices Manage budget and forecast of discretionary spend and allocated spend pools, if applicable Approve and authorize additional work requests Review performance reports distributed by the Governance team Assist with forecasting demand through collaboration with PMO Demand Management Participate in Governance and Provider Service Delivery meetings Assist with identifying and resolving 'value leakage' issues Ensure process consistency and compliance (ITIL standards) Key Requirements: Bachelor's degree in Business, IT, Computer Science/Engineering or a directly related field Minimum of three years of progressively responsible management experience in IT with a strong technical foundation Strong leadership and collaboration skills with the ability to manage complex priorities Experience with outsourcing management and vendor management efforts Demonstrated ability to work with others, to lead and affect process and organizational change and improvements Strong negotiation experience with third parties and demonstrated problem resolution skills Excellent written and oral communications skills, with ease and comfort working with executive leadership Ability to drive team efficiencies & effective partnerships Understanding of ITIL practices Firm, but fair mindset Experience leading cross-functional teams ADM requires the successful completion of applicable pre-employment drug screen, medical questionnaire and a background check. ADM is an equal opportunity employer. We recruit, evaluate qualified applicants, hire, train, promote, and base all other employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics. J-18808-Ljbffr
