Complaint Device Engineer

**Descripción y detalle de las actividades**- Complaint Device Investigation: - Handling of 1st/2nd level customer complaint device investigations to ensure timely resolution of a customer reported issue. Ensure appropriate documentation of the investigation in the complaint file and escalation of issues to other groups as necessary. Responsible for executing the tests according to test plan/specification. This includes:o Ensuring that each test record contains name, date, signature, software/test-setup version, clear pass/fail statemento Ensuring that each test is documented in Document Management System as part of the Design History Fileo Execution of tests and documentation of test resultsComplaint Monitoring:- Monthly monitoring of complaints for known issues abd- Provide input for monthly Quality reports, post market surveillance and risk management activities as applicableOther Quality related tasks:- Support during Internal/external Audits for backroom, SME, etc. Assist in preparing management reviews**Experiência y requisitos**- At least 5 years' experience in engineering, testing, service, etc. - Experience and knowledge in various measurement systemsIndustry experience:- Experience in Hearing Aid industry- Hearing Aids product knowledge- Electro-acoustical knowledge- Wireless knowledge (inductive & Bluetooth)- Base knowledge in electro-acoustical measurementtechnique- Basic knowledge in Acoustics, Audiology, HIs- Experience working with colleagues overseas in US,Europe and Asia**Organización**- WSA**Giro**- Medicina**Actividad principal**- Manufactura y Distribucion**Número de empleados**- 600- Mostrar más información**Número de vacantes** 1**Área** Calidad**Contrato** Permanente**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Carrera Profesional**Inglés **Hablado: 90%, Escrito: 90%**Sexo** Indistinto