Who we are? American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.
Get to know the business:
General Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.
About the role - What you need to know: Collection Leader is responsible for overseeing and managing the collections department, review open accounts, identify issues attributing to account delinquency and discuss them with the line business manager. Oversee the local Mexico Collections team, working closely with product towers, Finance, and Operations to help identify and improve process controls. Assist projects related to the Collections processes. Management and development the team. Preparing monthly KPIs on payment collections.
This role also include:
Team Leadership: Providing effective leadership, conducting regular performance evaluations, fostering a positive work environment.
Recovery Strategy: developing and implementing strategies and initiatives to optimize collections efforts
Relationship Management: Building and maintaining strong relationships with our clients (internal and external)
Performance Monitoring: monitoring the performance of collections team, tracking key metrics, such as aging reports, Bad debt reserve and recovery ratios. Analyze data to identify trends, areas for improvements and implement new strategies to enhance overall performance.
Process Improvement: Continuously assessing and improving collections process to enhance efficiency and effectiveness.
Reporting and Analysis: Generating regular reports and presenting findings to senior Management (Regional, COO and CFO)
Compliance: ensuring compliance with regulations and company policies in all collections activities. Working with the best practices and regulatory changes, implementing necessary adjustments to maintain legal collections practices.
What we're looking for: Minimum experience of 5 years as a Coordinator or in a similar position in insurance companies.Good knowledge in a Collections Processes, Finance and Accounting.Strong customer service and client relationship building skills Ability to lead and development the teamEnglish level knowledge: advanced.General understanding of accounts receivable and billing processing.Committed, organized and analytical.Excellent communication and negotiation abilities.Efficient time management.Persistent, proactive and engagement are essentialExcellent interpersonal skillStrong problem-solving skills.Willing and able to adapt to change.Ability to perform multiple tasks and work under pressure. We are an Equal Opportunity Employer: It has been and will continue to be the policy of American International Group, Inc., its subsidiaries, and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
This is a key position for the collection department. This role is responsible for leading and managing collections team to ensure that the Company outstanding debts are collected efficiently and effectively. This is a critical role in maximizing debt recovery, ensuring timely payments, and maintaining positive relationships with business line, Distribution and Customers.
The role will also have the ability a strong understanding of the collections process and regulatory requirements.
Other activities include:
Manage the team, providing guidance, support, regular feedbacks and coaching to improve performance and productivity.
Develop and implement strategies to optimize collections processes and procedures, aiming to improve overall efficiency and maximize recovery.
Manage and report on collections performance, providing regular updates to Regional Manager, COO and CFO.
Collaborate with other departments such as Finance, Legal, to resolve complex collection issues and escalate cases when necessary
Prepare regular reports with accurate and up-to-date information on collections performance
This role is crucial in ensuring accurate, timely and effective collections process.
We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to ******. Reasonable accommodations will be determined on a case-by-case basis. Functional Area:
FA - Finance
Estimated Travel Percentage (%):
Relocation Provided:
AIG SEGUROS MEXICO S.A. DE C.V.
