Client Success Manager

We are looking for a Client Success Manager to join our fast-growing team. You will responsible for client relationships and you'll be part of the account management team. Your primary role is to ensure that the clients are satisfied with the services our company provides.PERKS OF WORKING WITH US- Competitive salary, weekly pay via Wise- 5 Days PTO plus multiple paid holidays.- Culture oriented- Accessible leadership- Dynamic team environment in an exciting industry.- Opportunity to develop professionally and expand your knowledge through cross-functional, collaborative experiences.- Incentives- Multiple holiday paysJob Responsibilities:- Serve as the primary contact for clients, conduct the onboarding process and manage the contents for the clients- Manage and strengthen clients relationship.- Coordinate with internal and external teams for a successful client outcome- Drive retention and growth among the most valuable customers- Represent the voice of the client and mediate between the clients and the organization- Closely manage and nurture accounts to identify and eliminate risk attribution- Improve customer experience through product support, and handle customer complaints and request**Requirements**:- Proven experience in a customer service role and client relations is a PLUS- Basic understanding of digital marketing and advertising- Comfortable in meeting and speaking with clients- Resourceful with keen attention to detail- Strong interpersonal skills- Fluent in English- BPO experience is a plusApplicants who will provide a 1-2 mins voice recording self-introduction will be prioritized.Pay: $12,429.67 - $26,021.66 per month**Experience**:- customer service: 1 year (preferred)- digital marketing: 1 year (preferred)**Language**:- English (required)- Spanish (required)