Client Services Analyst (San Juan, Puerto Rico)

**About IDR**:**About the Role**:- Serve as a single point of contact with assigned clients.- Coordinate with clients on the execution of their respective projects.- Keep clients updated on the status of their projects and ensure that expectations are adequately managed with them.- Work with the internal operations teams to answer any project-related questions and escalate any questions/situations to the client as and when necessary.- Serve as an internal client for all the operations teams.- Schedule and coordinate client & expert calls.- Ensure the quality of the submissions from the operations team and perform quality checks on the experts before sharing with clients.- Devise and implement strategies to grow critical accounts with the existing clients.- Develop a deep understanding of the overall competitive landscape for IDR in the industries that we operate in.- Ensure that internal & internal data records are updated as per predefined standards.- Comply with the principles and policies in the information security policies where relevant to the job.**You're an Ideal Fit if**:- You enjoy doing things in a non-traditional way and think out of the box.- You can adapt to a fast-paced working environment and must be an individual contributor.- You have an excellent commitment to confidentiality and responsibility with highly sensitive information.- You have immaculate attention to detail to quickly recognize the vital signs.- You have strong academic credentials and/or experience in a customer-focused role.- You're open to collaboration to get things done, and you try to bring your best to everything you do.- You're fluent (verbal and written) in English (mandatory).**Experience**:- Fresh or 1 year of experience in account management, client management or project management.**Location**:- San Juan, Puerto Rico**Salary**: $30,000.00 - $40,000.00 per month