The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities: Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operationsConduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.Analyze operations information and make evaluative judgements to solve problemsResponsible for identifying and resolving routine problems and operational issues with broader departmental impact within established proceduresIdentify hiring needs to ensure adequate staffingServe as a backup for manager, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 0-2 years of relevant experienceDirect line management experience in a call center or production environment preferredWorking knowledge of financial industry preferredProactive leadership and motivational skillsProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills Education: Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Qualifications:
Knowledge of and experience in ServiceNow and incident process.
English proficiency (intermediate)
Must have a moderate degree of expertise in the development of requirements and project plans.
Prepare materials, dashboards, reports and follow-up for Senior Management.
Responsabilities:
Lead key sessions& prepare the minutes.
Closing follow-up of Action Items and activities with support areas such as operations and technology, derived from key sessions.
Support War Rooms & Implement Post implementation validations in ATMs to confirm the no impact of tech implementations.
Prepare presentations & provide status of stability KPIs in senior meetings.
Documentation & follow up of incidents for solution.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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