Job Summary:The Learning Consultant II is responsible for the delivery of a broad scope of learning initiatives to internal clients. The Consultant will develop, plan, and evaluate learning and development training programs and activities to meet organizational requirements. The individual will collaborate with key stakeholders to design and deliver innovative solutions that support the organizational learning process. Uses learning and development knowledge to recommend viable solutions and options to client groups, helping them achieve business goals.Key Responsibilities:- Delivers multiple training modules, interactive facilitation, planning and preparation through a variety of mediums, including in person, pre-recorded, or via virtual meetings- Maintains inventory of training programs and formal training received by personnel- Coaches students one-on-one as they work through hands-on exercises- Identifies and recommends complex or advanced content to meet unit needs for training and development to management- Assesses training participants individual learning and recommends to employee and/or manager action or training needed to help improve understanding- Supports users on how to use the Knowledge Library- Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class- Participates in quarterly audit and quality reviews of learning systems- Builds relationships with a broad range of stakeholder groups to provide on-going consultation; Actively works cross-functionally to ensure that learning practices are understood and supported consistently within the learning offerings- Actively participates in the delivery of core Talent & Leadership Effectiveness initiatives; Work with clients to gain in-depth knowledge and understanding of client business initiatives- Ensures that learning governance protocols are followed by learning administration groupsPreferred Qualifications:Education and Experience- 2 or more years of related experience- Bachelor's degree or equivalent experienceFunctional Skills- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy- Applies broad industry knowledge to discipline practices, including best practices, to support the business unit- Applies broad ability to leverage learned technical skills in support of team objectives- Applies broad conflict management and problem resolution skills in managing internal and external customer relationships- Applies broad problem solving skills to continuously improve business outcomes- Applies broad knowledge of training facilitation and coaching skillsIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
