**WHAT IF**You could use your people skills to help an entire industry become more efficient with technology? At PickTrace, we are digitizing the agriculture industry in a big way, and that's why we are looking for a Technical Solutions Specialist to join our Team.You will play a critical role in the success of our growing customer base, and find genuine fulfillment in helping others. As a Technical Solutions Specials (TSS), you'll utilize strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize the PickTrace product suite.This role will report directly to the **Manager, Customer Success & Support**.**WHAT WILL YOU DO**- Learn functionality of tools and systems offered by PickTrace to optimize customer experience and maximize value.- Work in a fast-paced environment that requires adherence to assigned schedules.- Collaborate cross-functionally to continuously improve our product & customer experience inline with customer needs.- Ask questions to detect pain points by observing our clients' interactions with our product, and document learnings and feedback from clients.- Share detailed findings cross-functionally to clearly convey the voice of the customer (VoC) and collaborate to provide fast solutions.- Create training materials and documentation to conduct training about our PickTrace product suite to drive effective adoption and best practice utilization of our solutions.- Build relationships with our clients to establish yourself as a trusted point of contact for questions, concerns, and feedback in regards to our solutions.- Seek continuous improvement from manager and coworkers regarding customer service processes to find strategies that ensure high levels of customer satisfaction.**WHO WE ARE LOOKING FOR**- Bilingual in English and Spanish- 6+ months of related experience (other customer-facing experience, retail, etc.) and a High School diploma or equivalent- Customer-centric and solution-focused mindset and genuine desire to drive successful outcomes for customers- Strong verbal and written communication skills:- Ability to diagnose problems and articulate best solutions in high-stress situations.- Able to adapt to different communication styles and training approaches for users with varying degrees of technical acumen- Ability to create highly-detailed instructional materials with clear and concise descriptions- Strong curiosity and persistence while researching and troubleshooting problems to find answers to client questions- Self-starter who is excellent at problem-solving- Comfortable addressing issues with users (entry level to c-suite) in a dynamic and fast-paced environment- Proactive problem solver with strong analytical skills- Comfortable with change and encourages it to generate innovation and continuous improvement- Agricultural experience and/or knowledge strongly preferredPay: $218,000.00 - $350,000.00 per yearWork Location: In personApplication Deadline: 29/03/2024
