The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Responsibilities:Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operationsConduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.Analyze operations information and make evaluative judgements to solve problemsResponsible for identifying and resolving routine problems and operational issues with broader departmental impact within established proceduresIdentify hiring needs to ensure adequate staffingServe as a backup for manager, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:0-2 years of relevant experienceDirect line management experience in a call center or production environment preferredWorking knowledge of financial industry preferredProactive leadership and motivational skillsProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Responsabilidades:Liderar y orientar al pequeño equipo de Apoyo de operaciones (en general, de hasta 10 personas) mediante la delegación de tareas y responsabilidades cotidianas y la recomendación de nuevos procedimientos de trabajo para ayudar a agilizar las operaciones.Realizar la capacitación, controlar la calidad y cantidad de trabajo del equipo y brindar comentarios sobre el desempeño, incluidas las recomendaciones sobre aumentos de salario, ascensos, desvinculaciones, etc.Analizar información de operaciones y realizar juicios de evaluación para resolver problemas.Ser responsable de identificar y resolver problemas de rutina y problemas operativos con impacto más amplio en el departamento dentro de los procedimientos establecidos.Identificar necesidades de contratación para asegurar una adecuada dotación de personal.Fungir como reemplazo de gerentes, según sea necesario.Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares.Elaboración de métricas para medir productividadCapacidad de análisisConocimiento intermedio de la paquetería Office principalmente en Excel y AccessCalificaciones:Entre 2 y 5 años de experiencia relevante en procesos de datos / SAS, SQL, PYTHON, TERADATA.Conocimiento avanzado de aplicativos de Monitoreo de ATMs como Aptra Vision y/o Vynamic ViewHabilidad intermedia de comunicación e interpretación del idioma Inglés.------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. 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