JOB ROLE SUMMARY:Delivering functional Workday HCM Management solutions (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement). Provide day-to-day Workday financials support requests and incidents. Cross-functional engagement within the Finance, HR and Payroll functions as well as Integration and Data Services teams.DUTIES AND RESPONSIBILITIES:- Communicate with business partners and document their Workday Support issues- Log Workday Support Desk tickets and coordinate their resolution- Workday HCMs Administration and Maintenance- Modify and create Workday Reports- Workday Business Process Configuration- Research issues in Workday Community- Log and Manage Workday Brainstorm requests for new features and functionality- Log and Manage issues with Workday Customer Care- Track new features in Workday Update releases, and understand impact to Acxiom's business processes- Work with Business Process Owner to develop and step through test scripts to evaluate new releases of Workday- Develop and document procedures for business processes- Document policies and procedures for Workday support tasks- Workday Upgrades/New Features Management- Support IT SOX Audit requests, as they relate to Workday HCM ERP SystemADDITIONAL SKILLS:- A customer driven approach and good customer management skills- Ability to work autonomously and under pressure- Ability to multi-task, be highly organized, and work independently- Workday HCMs Competencies- Modify and create Workday Security Roles and Assignment- Good written, verbal, interpersonal, presentation skills- Ability to communicate among technical and non-technical employees, and process orientation skillsWHAT YOU WILL NEED:- 3 - 5 years' Workday HCM Competencies with a seasoned tenant (preferably in Recruiting and/or Compensation Modules)- 2+ years' Experience with HCM report writing- A customer driven approach and good customer management skills- Ability to multi-task, be highly organized, and work independently- Ability to communicate among technical and non-technical employees, and process orientation skills- Strong English Communication Skills both verbally and non-verbally- Familiar with Agile and ITIL concepts- Proficient in ExcelPrimary Locations:Mexico CityAdditional Locations (if applicable):
