Program Coordinator

Collaborates with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom programs with healthy margins and quick turnaround times.- Supports Sales and Account Management teams with itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of world destinations and/or communicating with global Operations teams.- Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.- Review, develop, and audit tour requests, ensuring logístical feasibility and accuracy.- Develops and implements new internal processes, rules and procedures based on the needs of the business.- Attend 1:1s with Team Lead to ensure a greater connectivity and efficiency for the greater Program Management and global Product Delivery teams.- Provide support on other projects and tasks as requested by management. May be assigned responsibilities related to program development, pricing, or program operationalizing/management.**Requirements**:- Ability to communicate clearly and effectively with internal staff and management.- Close attention to detail and extremely organized.- Handles pressure well and can multi-task.- Ability to problem-solve and make business decisions confidently.- Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.- Concern for how decisions impact customer experience and the bottom line.- General understanding of the student travel industry and/or the WorldStrides business model.- Knowledge of world destinations, with some international travel experience preferred.