This role requires the Patch Coordinator to understand the Customer's system and database architecture and operations, and to deliver accurate and timely planning for system and database patching and upgrade tasks. The goal is to achieve the highest possible customer success. Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed-upon objectives. The Patch Coordinator gives "high-touch" support to Platinum customers to ensure a smooth service experience. This is accomplished by: serving as the primary high-level technical contact for all customer issuestraining customers in the effective use of Oracle supportleading the delivery of essential services and assessmentsmeeting regularly with customers to understand the criticality of the customer's systemscoordinating the resolution of specific customer requests by bringing the proper Oracle resources to bearJob Requirements: Have excellent customer service experience, excellent written and oral communication skills, structured organization skills and detailed knowledge of critical and IT concepts, strategies, and methodologies as well as practices is essential. Qualifications Bachelor's and Master's degree in Computer Science or Engineering or equivalent work experienceExperience in multi-tier architecture environments requiredHigh-level skills in database upgrades and patching and general computer programming and proven experience in database analysis, prioritizing, data and process mappingFundamental understanding of computer networking, systems, and database technologiesAbility to handle various tasksExcellent verbal and written English language Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the schedules required in a fast-paced environmentProject Management skills, Critical issue managementDesired Skills / Certifications: Oracle RAC, CRS, Cellcli, ASM, RMAN, Data Guard represents a plusExperience with Oracle Engineered Systems and Oracle TechnologyOracle installation, patch and upgrade within production environmentsExperience with OEM, Grid control, RMAN, Linux OS, Oracle Database administrationServer and storage setup and administrationAny Oracle certifications are a plusITIL certification is a plusPersonal Attributes Self-driven and result-orientedStrong customer support and client relation skillsEffective communication (verbal and written)Focus on relationships (internal and external)Strong willingness to learn new things and share them with othersInfluencing/negotiatingTeammateCustomer focusedConfident and conclusiveExpertise (maintaining professionalism in own field)PassionFlexibilityStrong Problem solving/analytical skillsCareer Level - IC4
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