Coyote Logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years. Our strengths lie in our services and solutions, driven by our exceptional people. That's why we're committed to offering a best-in-class employee experience to our global workforce.DAILY TASKS & RESPONSIBILITIES (include, but not limited to):- Proactively communicate with customers to ensure timely payments.- Make collection calls to customers to collect on past due accounts.- Analyze aging reports to identify problematic accounts to escalate.- Identify and recommend accounts for credit holds and/or Third-Party Collections.- Prepare non-paying customers for third-party collections.- Identify accounts that would qualify for the Auto Collect Program.- Research short pays, working with both the external customer and internally with the customer representative.- Troubleshoot billing discrepancies with The Billing Team and Sales/Ops to find permanent fixes for recurring issues.- Provide regular & ad-hoc statements to customers, reps & auditors, as requested.- Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case-by-case basis.- Review credit hold requests received from the credit team or sales rep and make appropriate decision to release or hold.- Support annual and ad-hoc audit requests, as needed.- Other miscellaneous duties as assigned.ESSENTIAL SKILLS, CHARACTERISTICS, & EXPERIENCE:- Excellent communication, time management & organization skills.- Strong attention to detail & reconciliation skills.- Proficient with MS Office products (Excel, Word, Outlook, Teams, OneNote etc.).- Excellent math & analytical skills.- Ability to identify and solve problems, perform under pressure, and meet deadlines.- Superior customer service skills.- Ability to work with little or no supervision, while still being a team player.- 1-3 Years previous collections experience required.- Accounting degree or equivalent experience preferred.Do Well, Be Well- Work collaboratively in our flexible hybrid model- Medical, Dental, Vision, and Life Insurance coverage- Mental and Nutritional health resources- Over $2 million invested annually in professional growth and development tools- Free access to LinkedIn Learning to grow in your profession and gain new skills- 15 Paid Time Off days first year- Home office bonus- 3 paid Community Service Days annually- Employee´s lead Cultural Inclusive Teams- Casual Office dress code- Pet friendly Office- Important Notice to US Applicants:_- Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP._
