Are you ready to elevate your career in luxury lifestyle management? Apply now and be part of our legacy of excellence! ?To complement our team in Mexico City, we are looking for a professional, motivated and committed Bilingual Travel Consultant in the area of Luxury Lifestyle Management.Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class, and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide. Overview of responsibilities: advise our customers - Premium Cardholders - on the phone and by email in English and French/German/Italian process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc. make reservations with airlines, hotels, and destination agencies prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing mediate with passion active sales of promotions and exclusive events RequirementsIf you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award winning company.Your Profile: have completed tertiary qualification or equivalent training, ideally in the field of tourism (preferably but not necessary) have several years of professional experience in the travel industry, as a tour operator or in a travel agency have GDS knowledge (preferably Amadeus) and excellent destination knowledge have excellent professional English language skills in both written and spoken have good language skills in either German, French, and/or Italian, in written and spoken; additional advantage have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture are service-oriented, flexible and able to work under pressure have a positive attitude and identify with Ten Group values have strong communication skills value exceptional service and live by this motto are available on a full-time basis Flexibility: Ability to work shifts and weekends. ( This position is a 40-hour work week with day / evening shifts. Shifts are either Tuesday - Saturday / Sunday - Thursday ; shifts depend on operational requirements). Guidelines for Hybrid/Home Office option: Located in Mexico Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be completed BenefitsOur people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you: Relocation package (only applicable for relocation from outside Mexico) A competitive Mexican Peso salary package plus a performance-based bonus structure Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave Extra Rewards. Lucrative Ten Loyalty Rewards program. Remote Working Holidays - possibilities to Travel and Work! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We AreTen Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
