IT Infrastructure Specialist, Network**Location**:Tlaquepaque, JAL, MX, 45593- Guadalajara, JAL, MX, 45850**Function**:Information Technology**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:Hybrid**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.**Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.**About the role**-**Key Job Accountabilities**- Provides day-today support for the Amcor Americas network environment. Including managing incidents, changes, monitoring to provide pro-active resolution of issues and performing maintenance activities following ITIL principles.- Provides level II/III user support for network related incidents, requests and problem management- Lead team maintenance efforts including annual hardware asset refresh and annual software maintenance and patching- Ensures that all changes are reviewed and approved by appropriate management before resources are committed - this includes scheduling reviews with management and appropriate personnel to review the risks to business processes- Responsible for all activities relating to problem reporting and change control for assigned projects- Demonstrate research skills & the ability to self-direct training to keep current with technology advancements- Demonstrate and grow technical skills in OSI model, network switching, routing, web content filtering, firewall and load balancing technologies. Technical area include: Networking Protocols/Services BGP, OSPF, IPSec, GRE, HSRP/VRRP, NAT/PAT, SNMP, MPLS, VPLS, QoS, Multicast, STP, 10GigE, GigE, 10/100 Ethernet, T1, DS3, GTM, LTM, DNS, Application Firewalls and Load Balancing- Working knowledge with Automation platforms, specifically technical knowledge with Python in network OS and scripting to empower and support automation process in networking configuration and management.- Diagnose and resolve problems across a variety of hardware and software platforms and vendors including Cisco, Citrix NetScaler, and more across our client base- Interact with global peers within the network technologies and across other departments, to solve the more challenging escalated problems as well as change implementations from the simple, to the more complex- Document standard operating procedures, diagrams, and training materials for use by the team- Demonstrate skills to facilitate and coordinate internal team projects- Setup of standardized systems monitoring across all Americas sites- Collaborate and work closely with other members of the IT Operations team- On-call based on a rotating 24x7 schedule**Qualifications/Requirements**- Bachelor's degree in computer science or equivalent experience/studies- Minimum of 4 - 6 years' experience in an enterprise technical IT environment- CCNA or equivalent network certification- Solid knowledge of Cisco and Fortinet LAN, WLAN, firewalls and SD-WAN technologies- ITIL certificate is considered plus- CCNP or higher Cisco certification considered a plus- Excellent communication skills with the ability to fluently communicate at all levels in English. Portuguese and/or Spanish considered plus- Good understanding of systems monitoring and experience in setting up monitoring tools- Experience in project management- Ability to work under pressure in a high throughput business environment- Excellent organization skills; able to plan, organize and prioritize workload- Excellent communication skills with the ability to fluently communicate at all levels in English- Willingness to learn and be adaptable to the changing requirements of the job- Good attention to detail- #LI-HybridAmcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid
