**JOB SUMMARY**An Implementation Consultant - Food & Beverage Systems is specifically responsible for the installation, education and project management for the Oracle Hospitality Food & Beverage solutions and its associated interfaces.**KNOWLEDGE, SKILLS & ABILITIES**Credentials and Experience:Essential:- Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.- Tertiary qualification in a Technical or Hospitality Management field- Knowledge of manual Food & Beverage procedures.- Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred.- Good working knowledge of TCP/IP networks, PC's and troubleshooting techniques.- Good knowledge of Hardware - Workstations, Printers and any peripherals.Professional Skills:- Analytical problem solving skills.- Project Management skills.- Strong presentation and interpersonal skills.- Superior communication skills, written and verbal.- Applicants are required to read, write, and speak the following languages- English- SpanishAbilities:- Ability & credibility to work effectively with the client at all levels of the organization.- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.- Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box'.- A self-starter with initiative, drive and strong desire to succeed.- Ability to work under stress. Flexibility with people, time and shifts.SPECIAL REQUIREMENTS- Able to work overtime and public holidays as requested.- Able to work in shifts.**DUTIES & RESPONSIBILITIES**:- Install and configure the Oracle Hospitality F&B product suite.- Hardware - Workstations, Printers and any peripherals.- Impart specific knowledge related to restaurant operating procedures.- Be familiar with and adhere to the latest training and installation standards and procedures.- Work with the My Oracle Support global support system and Support organization on escalating client issues.- Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.- Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.- Submit timely and accurate project status and other required reporting via current communication method.
