Job DescriptionThe Finance & Strategy team serves as trusted advisors to the company, informing and guiding C-level decisions through informative analyses & thought partnership. We are looking for a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making recommendations that will allow the company to scale as we propel the business now from a Billion revenue to the Multi-Billion era.The primary responsibilities of a Financial Analyst is to deliver high-precision forecasting & actionable insights, build sophisticated financial models, and become a well-rounded finance professional. Our analysts are the foundation of the success of the team, and so your impact will be felt immediately as you develop finance and discernment.**Responsibilities**:- Provide decision support and act as a thought partner to Engineering leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions.- Perform relevant ongoing and ad hoc analyses and synthesize sophisticated data into actionable insights and strategic recommendations to drive value engineering opportunities and business results. Includes continued work on the Cost to Serve model, developing a value based methodology and understanding portfolio investment levels in Suite.- Build and improve upon robust financial models to accurately forecast and plan key financial and operational metrics, including cloud storage & compute spend.- Deliver relevant, timely and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor and analyze historical and forecasted KPI reporting with specific focus on identifying emerging trends, revealing opportunities, handling risks, and providing insights about the drivers of performance and return on investment.- Establish processes and drive improvements in execution in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.**Minimum Requirements**:- 1+ years of technology, banking, private equity, corporate finance, economics or consulting experience in a fast-paced industry.- Experience building scalable financial models (via Excel or Google suite), with ability to understand and translate how their inputs/outputs settle business outcomes.- Strong analytical competence, attention to detail, and problem-solving skills with commitment to achieving quality results - able to understand strategic impact on the wider business and yet operate at a detailed tactical level.- Strong oral and written communication skills and the ability to establish collaborative relationships and influence senior leadership as the role leads to becoming a trusted finance business partner to senior leadership.- Experience with financial planning systems (Adaptive, Hyperion)- Highly-motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and successfully leading multiple priorities simultaneously with self-government.**Preferred Qualifications**:- Positive demeanours with an analytical approach and desire to learn new things quickly. Standout colleague eager to further develop and grow with us- Demonstrate intellectual curiosity and problem-solving skills- Strong work ethic, reliability, and attention to detail - "get it done" demeanorPlease note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Ze
