Fiduciary Operations Assistant Vice President

The Fiduciary Operations AVP is an intermediate level position responsible for supervising instruction execution originating from client offices in coordination with the Operations - Client Services Management team. The overall objective of this role is to facilitate the clearance, settlement, fees collection, investigations.**Responsibilities**:- Resolve escalations prior to going to a manager, by analyzing information in complicated and unique situations- Train new hires and junior level staff, and identify performance gaps through feedback and coaching- Provide manager with feedback for performance reviews, may write appraisals, may participate in appraisals- Identify and implement process improvements to enhance efficiencies, while leading team projects- Persuade and influence others through communication and diplomacy skills; may negotiate with external parties- Develop manuals and operative guidelines for the processes.**Qualifications**:- 5-8 years of relevant experience- Demonstrated project management and negotiation skills- Consistently demonstrates clear and concise written and verbal communication skills- Intermediate-Advance English level**Education**:- Bachelor's Degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Operations - Transaction Services- **Job Family**:Securities and Derivatives Processing- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting