Digital Products Technical Support Expert

Digital Products Technical Support ExpertThe Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution.
Your MissionTrack customer and internal support requestsDocument problems encountered and provided solutionsDevelop and maintain a knowledge baseMonitor and respect deadlines in processing requestsCompile data to produce reports that will provide KPIs about support quality and effectivenessMaintain, master and improve support toolsHelp carry out system tests before delivering the production or correction to the customerYour ProfileStrong communication skills to foster trust-based relationships with customersAbility to listen, comprehend, and demonstrate patienceExcellent proficiency in spoken and written EnglishMastery of Windows Server operating systemProficiency in n-tier applications, web services, and Windows services Preferred Assets: Familiarity with cloud computingProficiency Spanish and EnglishFrench is a plusKnowledge of network architectureUnderstanding of databases and SQLFamiliarity with the Linux operating system#J-18808-Ljbffr