Deputy Manager

**Purpose of the Role**:Oversee day-to-day operations, ensure compliance with processes, and lead a team to maximize efficiency and customer satisfaction at the Visa Application Centre.**Responsibilities**:- Manage all administrative and functional activities at the VAC.- Conduct audits and implement process changes.- Monitor and reduce errors.- Enhance customer satisfaction and productivity.- Maintain adherence to SLAs and SOPs.- Ensure compliance with policies and procedures.- Handle customer escalations and support functions.- Train and develop the team.- Manage productivity, security, and succession planning.**Requirements**:- Graduate with 2-5 years of relevant experience.- Proficiency in MS Office and team management skills.- Strong communication and problem-solving abilities.**Additional**:Advanced English level is mandatoryWe offer:- Excellent salary compensation- Medical insurance- Law benefits- BonusesSueldo:$35,000 MXN - $36,000 MXN MensualCategoría:AdministrativoSubcategoría:AdministraciónLocalidad:México-Nuevo León-MonterreySector:ServiciosGiro:Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)Tipo de contratación:Tiempo completo - PermanenteNúmero de oferta:18260920