At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description Summary: Our customer operations team is offering opportunities for smart, experienced, customer-focused ninjas. If service is your passion and you share our values for diversity, creativity, and equal opportunity, we'd like to hear from you. At PayPal, we LOVE our customers and are looking for bright, talented individuals who are as passionate driving world class service for our customers as we are. Your way to Impact - Research: Collaborate and with leadership on improving, implementing, and executing strategy and process improvement. - Resolve: Effectively lead a team of 5-10 Team Leaders and monitor daily metrics and providing management guidance - Innovate: Proactively establish global relationships and cross functionally work with other managers and business units as well as support groups on policy and product changes Keys to success - Team player - We win as a team. - Excellent communicator - A natural at engaging and connecting. - Driven by curiosity - Self-started with continual interest in learning. - Work hard / play hard - Enjoys a fast paced yet fun working environment.**Job Description**:- In your day-to-day role you will _- Set metrics and drive team results to achieve goals.- Develop Team Leaders into a responsive, trusting, and empathetic team to exceed performance standards.- Hire, onboard and retain talent for a growing team.- What do you need to bring_- Education: bachelor's degree or equivalent work experience required- 5-7 years' experience in people management. Financial services and/or call center experience is a big plus.- Some experience working remotely would be advantageous.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.Who We Are:As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
