Customer Support Administrator

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
This position is responsible for performing complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights and assign/test connectivity. Assignments are based upon tasks within the framework of well defined account tools, procedures, company standards and policies. Other functions include maintaining existing accounts, updating user information, adding/removing orders, deleting/adjusting accounts as requested by Marketing or contractual changes. Responsabilities:Performs or assists in troubleshooting and diagnosing production problems; correct identified problems. Makes decisions and resolves problems. Seeks out information and data to evaluate, prioritize and formulate best solutions or practices. Ability to take full ownership and control of a problem or issue with minimum supervision.Qualifications:High school diploma or equivalent experience. Minimum of two years of customer support experience. Working knowledge of reporting tools, Google Suite and Excel. Excellent oral, written and communication skills (Spanish and English).Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model. Our Nielsen office in Mexico City is located at: Torre Acuario, Santa Fe, CDMX.
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