Customer Service Representative

• Initiate potential customers credit requests
• Process customer orders via phone, email.
• Placing orders
• Place Customer Orders
• Daily follow up with customer orders within timeframe
• Provide tracking information of their products
• Follow Up on Past Due orders and provide a promise date
• Product Availability
• Returns (Quality and Non-Quality)
• Act as liaison between customers and factory's personnel to provide quality customer service
• Resolve Customer concerns in timely manner.
• Provide quotes to the Customer

Experiencia y requisitos:
• Bilingual - 100% fluent in both English and Spanish (read, speak, write).
• Bachelor's degree.
• 2 years minimum on prior Customer Service Rep. Experience.
• Strong skills on email, internet and chat.
• Knowledge in IQMS software.

Please submit resume in English to: **********