Community Management - Customer Support

_**Hola!**_ Are you passionate about the gaming community? Do you love helping streamers grow and succeed? Then join the Eklipse.gg team! Our state-of-the-art AI tool generates the best highlight moments from your Twitch, YouTube, and Facebook streams/VOD's and transforms them into TikTok gold in under 60 seconds.**We are looking for a motivated individual to assist and support Eklipse streamers with questions, concerns, or issues related to our product in the Spanish Region.****Responsibilities**:- Maintain detailed records of user interactions.- Recommended promotions or deals to Spanish-speaking users and provide.- Collaborate with other departments to ensure users receive accurate information and support, including Developer team.- Acknowledge users on how to troubleshoot when they find any bugs and submit the report to Asana.- Monitor and analyze user feedback to identify areas for improvement.- Help with localization of content into Spanish language.**Requirements**:- Native Spanish speaker and fluent in English.- Excellent communication and problem-solving skills.- Have a thorough knowledge of the company's products, services, policies, and procedures.- Gamer, and can empathize with gamers.- Attention to detail and ability to work in a cross-cultural team environment.- Bachelors degree or equivalent, GPA> 3.Tipo de puesto: Tiempo completoSalario: A partir de $10,000.00 al mesEducación:- Licenciatura terminada (Deseable)Experiência:- Estrategia de redes sociales: 1 año (Deseable)- Twitch: 1 año (Deseable)- Gaming: 1 año (Deseable)- Discord: 1 año (Deseable)- Customer Services: 1 año (Deseable)